Holiday management, thoughtfully different.

Every decision. Every detail. Every opportunity to improve your property's performance.

Book a holiday property strategy session

Holiday management built to perform.

Owning a holiday home should be rewarding. It should deliver strong financial returns, delighted guests and provide confidence that your investment is being cared for properly.

That's why holiday property management isn't simply about filling a calendar. It's about creating the conditions for your property to perform year after year.

At Pilot Hill, we combine thoughtful strategy, proactive management and exceptional guest experiences to maximise the long-term performance of holiday homes across Yamba and the Northern Rivers.

From pricing and presentation to guest communication, maintenance and marketing, every recommendation has one purpose: To give your property its strongest opportunity to perform.

Why holiday home owners choose Pilot Hill

Most holiday managers focus on bookings. We focus on performance.

That means continually improving every part of the guest experience, because every decision influences the next booking, the next review and ultimately your property's long-term return.

Our owners choose Pilot Hill because they know we're not simply managing a property. We're actively looking for ways to improve it.

Every property is immaculate

A beautifully presented property creates stronger first impressions, better guest reviews and greater confidence when booking.

That’s why every Oceanstays home is maintained to a consistently high standard. Our team completes independent property inspections every stay, checking presentation, cleanliness and maintenance so small issues can be identified early.

Owners also receive access to discounted, high-quality cleaning through our sister company, Coldstream House. This gives us greater control over standards, clearer communication and a cleaning team that understands exactly what guests expect from an Oceanstays property.

We don’t wait for problems to appear in a review. We stay close to each home, act early and keep looking for practical ways to improve the guest experience while protecting the property.

The result is an immaculate, generously appointed home that guests can book with confidence and owners can feel proud of.

A guest experience that drives performance

Guests don't book accommodation. They book confidence.

Through our guest-facing brand, Oceanstays, we've built a reputation for beautifully presented homes, generous inclusions and exceptional service.

Every property is thoughtfully prepared, generously appointed and supported by a local team available 24 hours a day, 7 days a week should guests need assistance.

Guests return because they know exactly what to expect.

Beautiful homes. Responsive service. An outstanding experience.

That consistency has helped Ocean Stays achieve Superhost status and guest review scores that consistently outperform the market.

Those reviews aren't simply something we're proud of.

They're one of the biggest drivers of your property's performance.

Great reviews are a revenue multiplier

One of the most overlooked drivers of holiday property performance is guest satisfaction.

Higher review scores create greater trust. Greater trust increases booking conversion. Higher conversion supports stronger nightly rates and repeat bookings.

It's one of the reasons our occupancy consistently remains well above the local market average.

Every interaction with a guest is an investment in your property's future performance.

That's why guest experience sits at the centre of everything we do.

Proactive holiday property management

Successful holiday management doesn't happen behind a desk. It happens through continual attention.

Our team stays closely connected to every property, regularly reviewing performance, presentation and guest feedback to identify opportunities for improvement.

That includes:

Independent property inspections
Professional housekeeping management
Linen and presentation standards
Maintenance coordination
Dynamic pricing and revenue optimisation
Guest communication before, during and after every stay
Ongoing property performance reviews
Recommendations to improve bookings and returns

Because every small improvement has the potential to strengthen your property's performance.

Value for our Guests

Stylish & Immaculately Maintained Properties

Our properties stylish, lovingly maintained and sparkling clean.
Generous Amenities

We provide linen, luxury Leif bathroom consumables, kitchen starter items and an abundance of amenities to ensure a five star experience every time.
Friendly 24/7 support

Our warm and friendly local team offer 24/7 guest support and are always nearby to attend to your guest needs.
Direct Bookings

Book direct and save on Airbnb and other booking channel fees (We verify ID for peace of mind).
Personalised Welcome Gifts

We write personal notes and provide locally made gifts to enhance the guest experience…and keep those five star reviews coming!
A Wide Range of Properties

We offer a range of properties to suit every budget and need so Guests know that whatever their holiday plans - we’ll have the perfect property for them.

Built around owners

Pilot Hill didn't start by asking how to build another holiday management business.

We started by asking owners what they wanted.

Better communication. More proactive management. Homes cared for as though they were our own.

A team that genuinely looked for ways to improve performance rather than simply maintain the status quo.

That thinking became Oceanstays.

Today we manage more than 150 holiday homes across the region, with many owners choosing Pilot Hill for property sales and long-term management as well.

Our growth has come almost entirely through referrals and relationships built on trust.

What success really looks like

People often ask us how we measure success.

Occupancy is one measure. Guest review scores are another. Net revenue matters too.

But none of those metrics exist in isolation. At Pilot Hill, the most important measure is owner satisfaction.

Because when an owner is genuinely happy, it usually means we've achieved the right balance. Their property is performing well financially, guests are having exceptional experiences, the home is being cared for properly and they have confidence that everything is under control.

To achieve that, we measure everything.

Guest review scores tell us how guests experienced the property.

Net revenue tells us how effectively the property is performing financially.

Occupancy, average nightly rate, repeat bookings, maintenance costs and operating expenses all help us understand where opportunities exist to improve.

We believe measurement matters because what gets measured gets improved.

Every metric tells part of the story. Together, they help us continually refine the experience for owners and guests, giving every property its strongest opportunity to perform.

Happy Guests = Delighted Owners

We’re not just another management company. We’re the go-to choice for a trusted, high-quality guest experience. That means better reviews, higher occupancy and more money in your pocket.

We hold ‘Superhost’ status across our entire portfolio on Airbnb. It’s a very measurable way to demonstrate how much love we put into the properties we manage and how much we value the guest experience.

We’re also proud to publish our most recent scorecard below.

Our Owner Net Promoter Scorecard is 9.6/10

Our Overall Guest Rating consistently sits between 9.58 - 9.7/10

What Our Owners Are Saying

“Oceanstays.com.au have been a dream to deal with managing our property, The Springs Yamba. We needed someone to look after our holiday home who would treat it, and our visitors with respect and Kristy has been amazing! All the little extra touches and Kristy and her teams professional service make us very confident to recommend Oceanstays.com.au to anyone who needs to rent an amazing well managed property or like us, someone to treat your holiday house like their home.”

— Jacquie, Owner

“Our Oceanstays manager is incredibly professional. I was referred to her by word of mouth and always think that’s a great way to go. The moment I met Kristy I knew I was in good hands. I put my full trust in her, everything is handled beautifully, attention to detail, the cleaning is immaculate and the marketing Kristy and her team put together far exceeded my expectations. 5 stars from me!”

— Jennifer, Owner

“Oceanstays.com.au is the perfect property management company for my needs! I wanted a management company that worked both through airbnb and had a direct presence, and focused on a good customer experience for the tenant. Kristy is a great communicator and easy to work with. She manages two of my short term rental properties, and I could not recommend anyone higher!”

— Bryan, Owner

“Pilot Hill Property recently started managing my investment property and I could not be more impressed. Kristy is incredibly professional, friendly, efficient and provides a premium service, I could not recommend her more highly.”

— Fiona, Owner

“Kristy McGrath and her fabulous team at Oceanstays.com.au have been incredible to work with. My wife and I are thrilled with the high level of service, professionalism, integrity, responsiveness and communication we have experienced since engaging Oceanstays to manage our property in Yamba NSW. Kristy is honest, accommodating and really goes above and beyond to ensure the property is always beautifully presented. Importantly, she is always trying to maximise the guests experiences while staying at our property too.”

— James, Owner

Oceanstays and Coldstream House manage our holiday rental and have provided various cleaning/linen hire services for us over the last couple of years. Always amazing comms, very professional, reasonable pricing. Very happy to recommend and genuinely enjoy working with them.- - Chris, Owner

Lennox Head Local team - Dimity, Kristy & Naomi

Northern Rivers expansion – Local Care, Expertly Backed

Pilot Hill began in Yamba and Angourie, where we refined a high-performing, hands-on approach to holiday property management. Now, at the request of our trusted Owners, we’re expanding to Wooli, Iluka, Woolgoolga, Coffs Harbour, Lennox Head, Bangalow and East Ballina.

In these new regions, Owners enjoy the best of both worlds: a local team who knows the area intimately, supported by our central specialists in marketing, finance, quoting and 24/7 guest care. It’s local attention with national-level capability — thoughtful service powered by serious expertise.